Customer Support Advisor

Summary of the role

To Commence: June 2021
Reporting to: Customer Service Team Leader
Job Type: Permanent
Location: Head Office in Rotherham
Salary: DOE + Benefits
Working hours: : 09:00 – 17:00 (30 Minute Lunch)
Holiday Allowance: 25 + Bank Holidays


We are looking for an exceptional individual to support our continued growth strategy and further enhance our excellent service team. The successful candidate must be competent on the phone speaking to people to gather information. The ideal candidate will build rapport with new people easily and have a ‘can-do’ attitude. You will understand the importance for outstanding customer service, quality and care, in line with our company values.


  • Handling inbound customer calls and providing customer support
  • Logging enquiries onto the relevant CRM systems and completing actions within company time frames
  • Maintaining company information in line with the general data protection regulations
  • Providing administration support services to your colleagues
  • Working on small projects provided by your Manager
  • Gaining recognition for our client’s services through customer surveys and reviews
  • Making outbound calls to existing customers


  • Professional, friendly and outgoing personality
  • Organisational skills
  • Computer and numerical literacy
  • Professional telephone manner
  • Excellent communication skills
  • An ability to build rapport
  • Customer service experience
  • Self-motivated
  • Trustworthy
  • Ideally an understanding of the energy market

Closing Date: 31st May 2021

To apply for this role please send your CV and a covering letter to [email protected].

Dyce Energy is working with Andy File Associates on an exclusive basis on recruitment. All applications and CVs will be forwarded on to them whether it is a direct applicant or third party introduction