Customer Support Executive
Company Overview
Dyce Energy is a UK Utility provider. We offer simple fixed price energy tariffs for our business customers across England Scotland and Wales. We offer competitive prices and easy to use energy plans. We are committed to providing businesses with the highest level of service and access of information to enable them to benefit from our online energy tools.
We work hard because we believe in what we do, we care about our colleagues, customers and suppliers. We want to hear from applicants with a ‘can do attitude’, those who take pride in their work. We support personal growth and recognise hard work with a highly competitive salary and benefits package.
Our team is bursting with energy, and we hope that you’ve got what it takes to join us!
To Commence: AS SOON AS POSSIBLE
Reporting to: Customer Support Team Leader
Job Type: Full time – Permanent
Working Week: 37.5 hrs.
Location: Head office based in Wath Upon Dearne, Rotherham
Salary: £15,500 – £23,500 full time DOA & DOE
Holiday Allowance: 25 + Bank Holidays, rising to 27 after continuous service, full time (pro rata for part time)
Benefits:
- Life Insurance Plan*
- Health Care Cash Plan*
- Company Pension
- One Lieu Day per Month**
- Free Half Day Birthday Holiday
- Regular Team Events
- Training for future development
*Subject to 3 months employment **Conditions apply
Role Overview
We are looking for a Customer Support Executive to join our forward-thinking team. The role will be based in Wath Upon Dearne from our head office. You will be handling customer queries on a daily basis, managing the administration of those queries and providing support to your internal colleagues. All with the guidance of your Manager and colleagues.
The successful candidate must be competent, confident and passionate in delivering an industry leading customer service. The ideal candidate will be a quick thinking, problem solver who builds rapport effortlessly with our fantastic customer base while demonstrating ‘can-do’ attitude that resonate our company values.
Responsibilities
- Handling inbound customer calls and providing customer support
- Responding to website ‘Live Chat’ messages
- Logging enquiries, notes and documents onto relevant CRM systems
- Maintaining company information in line with the general data protection regulations
- Managing incoming meter readings
- Customer query administration
- Working on small projects provided by your Manager
- Adhering to internal processes and completing actions within company time frames
- Gaining recognition for Dyce Energy’s services through customer surveys and reviews
- Liaising with suppliers regarding Customer Queries
- Attending regular Team Meetings
- Inbox Management
Essential
- Professional telephone manner
- Organisational skills
- Computer literate and competent in a variety of software packages including: Microsoft Word, Excel, Outlook
- Numerical literacy
- Excellent communication skills
- An ability to build rapport
- Punctual
- Trustworthy
- Confident
- Energetic attitude
- Committed
- Hardworking
Desirable
- Advance user of excel with VLOOKUP knowledge
- An understanding of the energy market
- Customer Support Background
If you’re interested we’d love to hear from you. Tell us why you’re contacting Dyce Energy and what makes you the right person for the job role advertised below. Send your CV and a covering letter to hr@dyce-energy.co.uk.
