Making a complaint

Please contact our customer care team between 9am – 5pm Monday – Friday and we will work with you to resolve your complaint. You can contact us in a number of ways:

t: 01709 357315
e: [email protected]
a: B3 Patrick Tobin Business Park, Bolton Road, Wath Upon Dearne, S63 7LL

Once you have raised a complaint, one of the team will contact you within 5 working days. Once we have carried out a full review of your complaint we will provide a detailed explanation of our findings and propose a remedial plan to put things right.

Further help

If we can’t agree a sensible resolution to your complaint the Ombudsmen Service may be able to help. Dyce Energy are a member of the Ombudsmen Service which is an independent body that resolves disputes between energy suppliers and their customers.

You can access the Ombudsmen Service once eight weeks have passed since you first told us about your complaint on:

t: 0330 440 1624
e: [email protected]
w: www.ombudsmen-services.org/energy
a: PO Box 966, Warrington, WA4 9DF

Citizens Advice consumer service offers easy to get free, independent advice about your energy supply. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity or gas supply, or ask for help if you’re struggling to pay your bills.

t: 0808 223 1133 or Welsh speaking: 0808 223 1144
w: www.citizensadvice.org.uk/energy

Smart Metering

Every year we report our smart meter target with the industry. Dyce Energy has a smart meter target of: 0 for 2022.