Customer Support Executive

Summary of the role

 To Commence: January 2024

Reporting to: Operations Manager

Job Type: Full Time Permanent

Working Week: Monday to Friday 7.5 hrs per day

Location: Head office based in Wath Upon Dearne, Rotherham

Salary: Up to to £23,500 depending on age/experience

Holiday Allowance: 25 + Bank Holidays (rising to 27 after continuous service)

Benefits:

  • Life Insurance Plan*
  • Health Care Cash Plan*
  • Company Pension
  • One Lieu Day per Month**
  • Free Half Day Birthday Holiday
  • Regular Team Events
  • Training for future development

*Subject to 3 months employment **Conditions apply

Overview

We are looking for a Customer Support Executive to join our forward-thinking team. The role will be based in Wath Upon Dearne from our head office. You will be handling customer queries on a daily basis, managing the administration of those queries and providing support to your internal colleagues. All with the guidance of your manager.

The successful candidate must be competent on the phone speaking to people to gather information. The ideal candidate will build rapport with new people easily and have a ‘can-do’ attitude. You will understand the importance for outstanding customer service, quality and care, in line with our company values.

Responsibilities

  • Responsible for outbound contact to new customers to arrange installation of smart meters via online booking systems
  • Handling inbound customer calls and providing customer support
  • Responding to website ‘Live Chat’ messages
  • Logging enquiries onto the relevant CRM systems
  • Maintaining company information in line with the general data protection regulations
  • Managing incoming meter readings
  • Providing administration support services to your colleagues
  • Adhering to internal processes and completing actions within company time frames

Skills/Attributes

Essential

  • Professional telephone manner
  • Organisational skills
  • Computer literate and competent in a variety of software packages including: Microsoft Word, Excel, Outlook
  • Numerical literacy
  • Excellent communication skills
  • An ability to build rapport
  • Attention to detail
  • Team commitment
  • Self-motivated

Desirable

  • Customer service experience
  • Energy sector knowledge