Operations Administrator
Company Overview
Dyce Energy is a UK Utility provider. We offer simple fixed price energy tariffs for our business customers across England Scotland and Wales. We offer competitive prices and easy to use energy plans. We are committed to providing businesses with the highest level of service and access of information to enable them to benefit from our online energy tools.
We work hard because we believe in what we do, we care about our colleagues, customers and suppliers. We want to hear from applicants with a ‘can do attitude’, those who take pride in their work. We support personal growth and recognise hard work with a highly competitive salary and benefits package.
Our team is bursting with energy, and we hope that you’ve got what it takes to join us!
To Commence: AS SOON AS POSSIBLE
Reporting to: Operations Team Leader
Job Type: Full time – Permanent
Working Week: 37.5 hrs.
Location: Head office based in Wath Upon Dearne, Rotherham
Salary: £15,500 – £23,500 full time DOE, DOA
Holiday Allowance: 25 + Bank Holidays, rising to 27 after continuous service, full time (pro rata for part time)
Benefits:
- Life Insurance Plan*
- Health Care Cash Plan*
- Company Pension
- One Lieu Day per Month**
- Free Half Day Birthday Holiday
- Regular Team Events
- Training for future development
*Subject to 3 months employment **Conditions apply
Role Overview
We are looking for an Operations Administrator to join our forward-thinking team. The role will be based in Wath Upon Dearne from our head office. You will be handling many aspects of administration within the Operations Team, which will include processing change of tenancy’s, customer metering requests and managing escalated debt proceedings including legal debt and disconnection debt along with other admin duties. You will also provide support with customer calls and emails relating to your job functions. This will all be under the guidance of your team leader and colleagues.
The successful candidate must be competent using Microsoft Excel, and have great communication skills. The ideal candidate will have a ‘can-do’ attitude and strong attention to detail. You will understand the importance of providing a quality service, in line with our company values.
Responsibilities
- Processing change of tenancy applications
- Organising meter exchanges, removals and upgrades
- Managing escalated debt with our Legal Team and field agents
- Communicating with customers via telephone/email/live chat
- Running commission reports
- AQ Amendments
- Logging enquiries onto the relevant CRM systems
- Liaising with relevant external supply chain by telephone/email
- Preparing and updating reports
- Maintaining company information in line with the general data protection regulations
- Providing administration support services to your colleagues
- Adhering to internal processes and completing actions within company time frames
- Attend weekly meetings with relevant team members and external supply chain
- Inbox management
Essential
- Administration experience
- Organisational skills
- Attention to detail whilst working at a reasonable pace
- Computer literate and competent in a variety of software packages including: Microsoft Word, Excel and Outlook
- Numerical literacy
- Excellent communication skills
- Professional telephone manner
- Work well as part of a small team
- Trustworthy
- Hardworking
- Positive attitude
Desirable
- Advance user of excel with VLOOKUP knowledge
- An understanding of the energy market
If you’re interested we’d love to hear from you. Tell us why you’re contacting Dyce Energy and what makes you the right person for the job role advertised below. Send your CV and a covering letter to hr@dyce-energy.co.uk.
