Great news! In October 2022 we’re taking our Partner commissions online. Our Partners will be able to see commissions and self-bill invoices in our Partner Portal.

Dyce Energy have over 200 Partners selling energy contracts via our Partner Portal. Launched in 2020 the portal is responsible for thousands of contract submissions. With our latest update you’ll not only be able to create and track your sales teams quotes and contracts online with Dyce, but you’ll be also able to track your monthly commission all in one place. To date Dyce have emailed commission invoices and reports but in a matter of day’s you’ll be notified to login online.

Like any new system updates we test and test again, however we may see some initial teething issues and would value your feedback after launch.

If you want to know more about our Partner Portal, or have a query about our new online commissions, please Contact Us today.

 

In line with our plans to grow the business and to support Partners and Customers, we are pleased to introduce some of our latest recruits.

Amber Smith joined in June 2022 in the role as Operations Administrator, and she will be helping our clients and Partners alike with operational tasks.

Some of you might have already met our new Partner Relationship Manager, Dan Owen. Dan also joined the business in June 2022 and has already hit the ground running building strong relationships with our Partners. If you want to talk about Dyce Energy and how we can work together please contact tpi@dyce-energy.co.uk or call us on 01709357315.

As part of the ‘Microbusiness Strategic Review’ Ofgem and the Ombudsman are launching the new Alternative Dispute Resolution (ADR) scheme on the 1st December 2022.  

Ofgem have been looking to improve the experiences of microbusiness customers, including better and fairer deals. As a result, they’ve decided that energy suppliers will only be able to work with Third Party Intermediaries that are signed up to a qualifying dispute resolution scheme. 

 

What’s about to change?  

• Provision of principal contractual terms, including third party cost information: strengthening supply licence conditions around the provision of principal contractual terms to ensure consumers receive key information, including about costs, both pre and post contract entrance, in all cases.  

• TPI dispute resolution: Introducing a requirement for suppliers to only work with TPI’s signed up to a qualifying alternative dispute resolution scheme.  
• Banning termination notification requirements: prohibiting suppliers from requiring microbusinesses to provide notice of their intent to switch, except for evergreen contracts.  
• Information and awareness: Citizens Advice are creating new and updated information materials so that microbusiness can access up to date guidance and advice 

 

Have you put your application in?  

 

We will be emailing our Partners in October and November to request your ADR number. Please see the link below for more details: 

 

Energy Brokers | Ombudsman Services (ombudsman-services.org) 

In September 2021 the whole team at Dyce Energy took part in ‘National Fitness Day’. The day included a whole host of activities for the Dyce Team at our head office in Wath Upon Dearne, including yoga classes, kettle bell training, spin bike fun and a range of healthy snacks throughout the day to keep the team bursting with energy.

National Fitness Day is an annual event, which attempts to highlight the role physical activity plays across the UK, helping raise awareness of its importance in helping us lead healthier lifestyles through being physically active.
Here’s how we got involved at Dyce…

Update on our customer criteria

Due to the maintained success of the vaccination programme and easing of lockdown rules Dyce Energy are continuing to operate the same credit policy and are planning to review this in line with any further COVID-19 government guidance.

The credit scores below are based on Creditsafe, and may be different using other credit agencies.

We will accept the below industries if they have a minimum credit score of 40 and they have trading history with filed accounts:

▪ Restaurants
▪ Takeaways
▪ Pubs
▪ Hotels

For non hospitality, we are accepting businesses that score 25 or higher.

We do not accept any businesses that have any current or previous CCJ’s registered against them, even if satisfied.

We do not accept commercial contracts that include residential properties or dwellings.

The latest copy of our Credit Policy can be downloaded here.

Dyce Energy Staff Return to Office Working

We are delighted to welcome back our awesome team! Over the past 12 months we have worked diligently to continue our excellent service to our customers, suppliers and Partners, all the while adjusting the way we work to make sure we remain online and available.

Due to the reduced impacts of COVID19 and the successful roll out of the vaccination programme we have returned to Business as Usual. We continue to work in a COVID19 secure manner and have in place; regular COVID19 testing for staff, office measures to reduce close contact and increased sanitation stations.

Although the way the world works has changed due to the Coronavirus, all Dyce Energy staff have returned to their normal office workplace.  We will continue to carry out any external meetings virtually until the COVID19 guidance changes.

Dyce Energy remains focused on driving our online services and ability to work remotely both for our customers and employees. It’s because of our innovative approach to working that we have remained open throughout the whole of the pandemic without any disruption to our service levels. It’s also due to the commitment of our staff and our supply chain to keep on working in such difficult times.

We want to thank everyone for their co-operation to date and wish our customers, suppliers and Partners a safe return to work.

Kind Regards

Dyce Energy

Business Continuity Plan Update

Due to the success of the COVID19 vaccination programme and the reduced impact of COVID19, during April, we have moved to Stage 3 of our Business Continuity Plan. With a phased return to work of our teams. We have also updated our continuity plan to include weekly testing of our staff.

Through the Pandemic we have remained open for business for our customers, suppliers and Partners. We have seen a great amount of support and co-operation, not least from our employees. We want to thank you all and wish you all a speedy return to business as usual.

In the coming weeks, we have planned a full return to Business As Usual and look forward to welcoming our teams back to the office in full.

Thank you for your patience. Our thoughts and best wishes are with all those personally affected by the Coronavirus.

Kind regards

Dyce Energy

Business Continuity Plan Update

Throughout the pandemic we have continually acted to maintain our service to our customers and ensure the safety and well being of our employees. Over the past few months we have been operating in a COVID secure manor with reduced office employees and home working.

As a result of the latest lockdown (5th January 2021) we would like to inform our customers, suppliers and partners that we have reverted back to stage 2 of our Business Continuity Plan, in light of Government advice to ‘work from home where possible’ due to the increased rate of infections.

Telephone lines, live chat and email remain open as usual. We thank you for your continued understanding in this difficult time for all businesses.

If you have any further questions around Coronavirus and our services, please Contact Us

Thank you for your patience. Our thoughts and best wishes are with all those personally affected by the Coronavirus.

Kind regards

 

We would like to inform our customers, suppliers, and partners that we began a phased return to work in September and are in stage 3 of our Business Continuity Plan. The decision was taken following the Governments advice to ‘Work from the Office Where Possible’. As a result, we conducted a full office risk assessment and introduced the necessary measures to keep staff safe while at work.

In light of the latest Government advice to ‘Work from Home Where Possible’ we have consulted employees and will remain in Stage 3 ‘Phased Return to Work’. This means that we have some staff at home and some in the office to reduce the risk of spreading the virus. We remain flexible to change and have planned for a second lockdown both locally and nationally and will inform you should we return to stage 2 ‘Home Working’.

Throughout the pandemic Dyce Energy has lost only 24 hours of phone lines being down and have remained open for business online via live chat and email. We want to thank all our employees, suppliers and customers for their support and understanding throughout this difficult time.

 

If you have any further questions around Coronavirus and our services, please Contact Us

Thank you for your patience. Our thoughts and best wishes are with all those personally affected by the Coronavirus.

Kind regards,

Dyce Energy