In September 2021 the whole team at Dyce Energy took part in ‘National Fitness Day’. The day included a whole host of activities for the Dyce Team at our head office in Wath Upon Dearne, including yoga classes, kettle bell training, spin bike fun and a range of healthy snacks throughout the day to keep the team bursting with energy.

National Fitness Day is an annual event, which attempts to highlight the role physical activity plays across the UK, helping raise awareness of its importance in helping us lead healthier lifestyles through being physically active.
Here’s how we got involved at Dyce…

Update on our customer criteria

Due to the maintained success of the vaccination programme and easing of lockdown rules Dyce Energy are continuing to operate the same credit policy and are planning to review this in line with any further COVID-19 government guidance.

The credit scores below are based on Creditsafe, and may be different using other credit agencies.

We will accept the below industries if they have a minimum credit score of 40 and they have trading history with filed accounts:

▪ Restaurants
▪ Takeaways
▪ Pubs
▪ Hotels

For non hospitality, we are accepting businesses that score 25 or higher.

We do not accept any businesses that have any current or previous CCJ’s registered against them, even if satisfied.

We do not accept commercial contracts that include residential properties or dwellings.

The latest copy of our Credit Policy can be downloaded here.

Dyce Energy Staff Return to Office Working

We are delighted to welcome back our awesome team! Over the past 12 months we have worked diligently to continue our excellent service to our customers, suppliers and Partners, all the while adjusting the way we work to make sure we remain online and available.

Due to the reduced impacts of COVID19 and the successful roll out of the vaccination programme we have returned to Business as Usual. We continue to work in a COVID19 secure manner and have in place; regular COVID19 testing for staff, office measures to reduce close contact and increased sanitation stations.

Although the way the world works has changed due to the Coronavirus, all Dyce Energy staff have returned to their normal office workplace.  We will continue to carry out any external meetings virtually until the COVID19 guidance changes.

Dyce Energy remains focused on driving our online services and ability to work remotely both for our customers and employees. It’s because of our innovative approach to working that we have remained open throughout the whole of the pandemic without any disruption to our service levels. It’s also due to the commitment of our staff and our supply chain to keep on working in such difficult times.

We want to thank everyone for their co-operation to date and wish our customers, suppliers and Partners a safe return to work.

Kind Regards

Dyce Energy

Business Continuity Plan Update

Due to the success of the COVID19 vaccination programme and the reduced impact of COVID19, during April, we have moved to Stage 3 of our Business Continuity Plan. With a phased return to work of our teams. We have also updated our continuity plan to include weekly testing of our staff.

Through the Pandemic we have remained open for business for our customers, suppliers and Partners. We have seen a great amount of support and co-operation, not least from our employees. We want to thank you all and wish you all a speedy return to business as usual.

In the coming weeks, we have planned a full return to Business As Usual and look forward to welcoming our teams back to the office in full.

Thank you for your patience. Our thoughts and best wishes are with all those personally affected by the Coronavirus.

Kind regards

Dyce Energy

Business Continuity Plan Update

Throughout the pandemic we have continually acted to maintain our service to our customers and ensure the safety and well being of our employees. Over the past few months we have been operating in a COVID secure manor with reduced office employees and home working.

As a result of the latest lockdown (5th January 2021) we would like to inform our customers, suppliers and partners that we have reverted back to stage 2 of our Business Continuity Plan, in light of Government advice to ‘work from home where possible’ due to the increased rate of infections.

Telephone lines, live chat and email remain open as usual. We thank you for your continued understanding in this difficult time for all businesses.

If you have any further questions around Coronavirus and our services, please Contact Us

Thank you for your patience. Our thoughts and best wishes are with all those personally affected by the Coronavirus.

Kind regards

 

We would like to inform our customers, suppliers, and partners that we began a phased return to work in September and are in stage 3 of our Business Continuity Plan. The decision was taken following the Governments advice to ‘Work from the Office Where Possible’. As a result, we conducted a full office risk assessment and introduced the necessary measures to keep staff safe while at work.

In light of the latest Government advice to ‘Work from Home Where Possible’ we have consulted employees and will remain in Stage 3 ‘Phased Return to Work’. This means that we have some staff at home and some in the office to reduce the risk of spreading the virus. We remain flexible to change and have planned for a second lockdown both locally and nationally and will inform you should we return to stage 2 ‘Home Working’.

Throughout the pandemic Dyce Energy has lost only 24 hours of phone lines being down and have remained open for business online via live chat and email. We want to thank all our employees, suppliers and customers for their support and understanding throughout this difficult time.

 

If you have any further questions around Coronavirus and our services, please Contact Us

Thank you for your patience. Our thoughts and best wishes are with all those personally affected by the Coronavirus.

Kind regards,

Dyce Energy

We are pleased to offer some exciting new tariffs to help through COVID-19. We have been working hard to understand our customer needs, whilst doing our best to act responsibly for business continuity throughout the lock down period. You may have seen our introduction of fixed debit tariffs, which enabled us to continue acquisition sales. We also made slight changes to our Partner Portal in light of the Coronavirus.

We are now excited to offer even more options for customers. Starting in June 2020 you will see the re-introduction of our variable direct debit tariff. You’ll also see a new product with a slightly higher standing charge for those customers who want a lower unit rate. In addition, we have relaxed our credit policy a little further to match the Government’s ease of lock down for certain business types.

To make life even easier for our Partners we have packaged it all within our online Partner Portal, giving the option to select the right tariff for customers during lock down.

We will continue to improve our systems and service levels through collaborating with Partners and customers, in an effort to help you focus on your day to day work and make our energy tariffs simple and easy to use.

For Partner queries regarding our new products please contact our Sales Team on: 01709 357315 or [email protected]. Customer can contact us via the same number or: [email protected]

Telephone Lines Re-Open

We are pleased to advise that our telephone lines are back open. As a result of the Coronavirus outbreak we temporarily closed our lines in order to effectively deploy remote working for our staff safety.

We anticipate a large volume of calls and ask you to only contact us with urgent queries by telephone to avoid long delays. Our email and live chat facilities continually remain available for general queries. You may also find an answer to your query in our FAQ’s

We would like to thank you for your patience.

Kind regards

Dyce Energy

COVID-19 Business Funding and Grants

If your business is struggling to meet financial needs throughout the Coronavirus Pandemic you could be eligible for grants and temporary funding measures from the Government to support your customers, staff and suppliers through the COVID-19 economic downturn.

What’s Available to Your Business?

– Statutory Sick Pay relief package for SMEs
– 12-month business rates holiday for all retail, hospitality and leisure businesses
– Small business grant funding of £10,000 for all business in receipt of small business rate relief or rural rate relief
– Grant funding of £25,000 for retail, hospitality and leisure businesses with property with a rateable value between £15,000 – £51,000
– Coronavirus Business Interruption Loan Scheme offering loans of up to £5 million for SMEs
– A new lending facility from the Bank of England to help support liquidity among larger firms, helping them bridge coronavirus disruption to their cash flows
– Deferred VAT payments through the HMRC Time To Pay Scheme

We urge you to consider all options available at this difficult time.

For more detailed information and to check your eligibility CLICK HERE

Contacting Your Insurance Company

Businesses that have cover for both pandemics and government-ordered closure should be covered, as the government and insurance industry confirmed on 17 March 2020 that advice to avoid pubs, theatres etc is enough to make a claim.

Insurance policies differ significantly, so businesses are encouraged to check the terms and conditions of their specific policy and contact their providers. Most businesses are unlikely to be covered, as standard business interruption insurance policies are dependent on damage to property and will exclude pandemics.

*information is accurate as of the date of publish and information could change as new government announcements occur