We understand that you would rather be working on your next business masterpiece than contacting us to get hold of a document for your energy plan.
To save you time we have attached our most regularly requested documents below. If you don’t see the document you need or if you have another query related to our energy tariffs, check out our FAQs page. Its jam packed with answers to our most regular questions.
Really, we promise, this is NOT a hard sell. But if you have want to check that you have the latest document or if you have misplaced your document you can download a new one here.
If your business is VAT exempt, or a proportion of the business use is domestic then we are able to reduce your VAT and CCL obligation on your energy tariffs. Simply download and return the attached form for the site that is qualifying for reduced rates. If you’re not sure if your business qualifies for reduced VAT visit our FAQs for more information.
If your business is re-locating, closing or simply changing its legal name then we will need you to complete our Change of Tenancy Form. This allows us to understand the nature of your energy contract changes and obtain the supporting documents to allow us to amend your agreement accordingly.
If your meter isn’t consuming any gas and you don’t intend to consume gas for a lengthy period, then please complete the attached form and email it to billing@dyce-energy.co.uk.
If you want to check if your business meets our credit policy please download our latest credit criteria.
We provide 100% renewable electricity for our Green products. Our standard products are sourced using the residual energy mix on the UK electricity grid.
Download our fuel mix statement to see where our energy comes from. For more information on fuel mix disclosures and Guarantees of Origin visit: Ofgem Fuel Mix Disclosure
We don’t want you to fall out of contract, but if you do, in the spirit of being transparent you can download our current Out of Contract Rates here.
If your account has an overdue payment, we will contact you to come to an agreement and collect your outstanding balance.
Failure to come to an agreement and pay your outstanding balance may result in additional charges at each stage of the process, all fee’s are exclusive of VAT unless stated otherwise. VAT will be added at the applicable rate as detailed.
