Dyce Energy launched their new Partner Portal Platform in 2019 and after only 4 months we are pleased to provide a positive progress report.

We have almost 100% of our Partners using the new system and over 200+ login requests. Feedback received is positive around the speed of the system and it’s simple and easy to use functionalities.

Like all new launches we have had some delays and downtime, but we are pleased to see improvements in the service levels, and we would like to thank all our Partners for adapting to a new way of working.

We look forward to implementing our Road Map improvements for the system in 2020 and we will keep you up to date with New Feature Alerts and updates.

We are delighted to welcome our latest team member. Jacob Bollon will be helping us to strengthen our Partner relationships and ensure that we provide a first-class service to our customers and Partners. With a wealth of energy industry experience and a passion to provide the very best service Jacob is keen to meet all our Partners, new and existing, to listen to their needs and help their businesses grow.

“Jacob is a great addition to the Dyce Energy Team. We have over 150 Partners and the addition of Jacob allows us to focus on providing a better service. As we look to launch new products, system upgrades and tariffs it’s a perfect time to bring in a person who is dedicated to our Partner Network daily.

We try to employ people who match our company values and we feel Jacob has right attributes and ambition. After spending time working with our Partners over the last few years, listening to how they work and what suits them best, I confident that Jacob has the perfect skillset to help them understand our products and meet their business needs.” Sales Director Andrew Mead

If you would like to chat to us about becoming a Dyce Energy Partner then click the link below to speak to Jacob.

Book a Demo Online of our Partner Portal.

Thanks to feedback from our Partners and Customers we are pleased to have developed our systems to enable us to provide aggregated email notifications and additional users to an account.

Aggregated Emails

Customers and Partners have given us useful feedback that they have been receiving many of the same notifications for multi-site accounts. We understand the need to have separate bills and information, but with this came separate emails. Now, with our new upgrade, customers can select to have one email notification for bills and contract updates showing all sites and accounts*. This new feature means less clogging of your inbox and all your site information updates in one email.

Add Additional Users

In addition to our email aggregation update we have given customers the ability to add a second contact to their account. Often businesses want more than one person to receive emails notifications for bills, meter reads and more. This new functionality allows our Partners and Customers to continually keep control of their energy usage.

We would like to thank everyone for their feedback and we look forward to updating you with further improvements.

 

 

*If configured under one business name, speak to us about how to consolidate your notifications under one email.

On 1st October 2019, after several months of development, we are pleased to launch our new Partner Portal, a system dedicated to our Partners and their customers. The Partner Portal enables our Partners to access energy tariff’s, provide quotes and create contract documents with just a few simple clicks. The new system also has contract submission features and automatically sends any new energy meters for registration to Dyce Energy.

Partners can view their quotes, check their contract submission progress and raise queries online all in one simple, easy to use account area. By creating different roles and levels of access our Partners can also manage their sales teams and check their work online. To co-inside with our new system we have created some online tutorials to help our Partners move onto the new platform. ‘How to’ guides in the form of short videos are available to all our Partners.

“Our new Partner Portal gives our TPI Partners more control of their contract submissions and enables each Partner to save time completing forms and documents. With just a few clicks our Partners can follow the sale process from start to end and enjoy the benefit of auto fill and error checks. The new system also improves our sales processes and gives Dyce Energy a streamlined approach to providing energy contracts. With less human error and built in industry data we can ensure that we register meters with less delay. We are delighted to see a swift uptake with nearly half of our Partners signed up already. We have several improvements on our Road Map and we look forward to hearing your feedback in the months ahead.” Andrew Mead – Sales Director

To learn more Book a Demo Now with our Sales Team.

In June 2018 Dyce Energy re-located its head office.

As part of our growth strategy we have expanded our offices and moved to Wath Upon Dearne, based in South Yorkshire. The location offers great transport links, local amenities and a great hub to meet our clients, suppliers and partners.

The new office address can be seen on our ​Contact Us​ page and is easily accessible via car, train or local transport.