We are pleased to offer some exciting new tariffs to help through COVID-19. We have been working hard to understand our customer needs, whilst doing our best to act responsibly for business continuity throughout the lock down period. You may have seen our introduction of fixed debit tariffs, which enabled us to continue acquisition sales. We also made slight changes to our Partner Portal in light of the Coronavirus.

We are now excited to offer even more options for customers. Starting in June 2020 you will see the re-introduction of our variable direct debit tariff. You’ll also see a new product with a slightly higher standing charge for those customers who want a lower unit rate. In addition, we have relaxed our credit policy a little further to match the Government’s ease of lock down for certain business types.

To make life even easier for our Partners we have packaged it all within our online Partner Portal, giving the option to select the right tariff for customers during lock down.

We will continue to improve our systems and service levels through collaborating with Partners and customers, in an effort to help you focus on your day to day work and make our energy tariffs simple and easy to use.

For Partner queries regarding our new products please contact our Sales Team on: 01709 357315 or tpi@dyce-energy.co.uk. Customer can contact us via the same number or: enquire@dyce-energy.co.uk

Telephone Lines Re-Open

We are pleased to advise that our telephone lines are back open. As a result of the Coronavirus outbreak we temporarily closed our lines in order to effectively deploy remote working for our staff safety.

We anticipate a large volume of calls and ask you to only contact us with urgent queries by telephone to avoid long delays. Our email and live chat facilities continually remain available for general queries. You may also find an answer to your query in our FAQ’s

We would like to thank you for your patience.

Kind regards

Dyce Energy

COVID-19 Business Funding and Grants

If your business is struggling to meet financial needs throughout the Coronavirus Pandemic you could be eligible for grants and temporary funding measures from the Government to support your customers, staff and suppliers through the COVID-19 economic downturn.

What’s Available to Your Business?

– Statutory Sick Pay relief package for SMEs
– 12-month business rates holiday for all retail, hospitality and leisure businesses
– Small business grant funding of £10,000 for all business in receipt of small business rate relief or rural rate relief
– Grant funding of £25,000 for retail, hospitality and leisure businesses with property with a rateable value between £15,000 – £51,000
– Coronavirus Business Interruption Loan Scheme offering loans of up to £5 million for SMEs
– A new lending facility from the Bank of England to help support liquidity among larger firms, helping them bridge coronavirus disruption to their cash flows
– Deferred VAT payments through the HMRC Time To Pay Scheme

We urge you to consider all options available at this difficult time.

For more detailed information and to check your eligibility CLICK HERE

Contacting Your Insurance Company

Businesses that have cover for both pandemics and government-ordered closure should be covered, as the government and insurance industry confirmed on 17 March 2020 that advice to avoid pubs, theatres etc is enough to make a claim.

Insurance policies differ significantly, so businesses are encouraged to check the terms and conditions of their specific policy and contact their providers. Most businesses are unlikely to be covered, as standard business interruption insurance policies are dependent on damage to property and will exclude pandemics.

*information is accurate as of the date of publish and information could change as new government announcements occur

Business Continuity Plan Update

We would like to inform our customers, suppliers and partners that we have entered stage 2 of our Business Continuity Plan, in light of Government advice to ‘work from home where possible’.

We have mobilised our teams in a phased approach and tested security of networks and staff capabilities. We have locked down our systems for data security and we have briefed all staff on our company policies. Telephone lines are closed and we have reverted to email and live chat only for day to day queries, we are working hard to get lines up and running.

Throughout this week you may see a slight delay in service. We would like to reassure you that our service will continue throughout this period and that we are reacting swiftly to the ever-changing environment.

If you have any further questions around Coronavirus and our services, please Contact Us

Thank you for your patience. Our thoughts and best wishes are with all those personally affected by the Coronavirus.

Kind regards

 

Due to the outbreak of Coronavirus (COVID-19) we would like to provide our customers, partners and suppliers with information about our current status and our business continuity plans for our services.

Our top priority is to ensure that our service remains available and consistent, as well as the safety and wellbeing of our employees. We also want to help reduce the spread of the virus. 

Risks Outlined

Coronavirus is spreading at a pace which is causing concern to health officials globally. It can cause long term isolation periods, time off work and at its worst poses a serious risk to staff health and wellbeing. With the lack of a cure and little understanding of how it is spreading we should consider a continuity plan for our staff, suppliers and customers for a smooth business operation.

The key objectives are to:

– Reduce the spread of the infection to staff and maintain a healthy workforce

– Ensure staff fully understand the severity and seriousness of the situation

– Ensure staff wellbeing and peace of mind

– Continue to service customers within our usual SLA’s

– Continue to work with our partners and suppliers

– Provide regular business updates around how our services are being affected

– Ensure continuity of the business operations as smooth as possible until usual service resumes 

Our Ability to Mitigate Risk

Dyce Energy uses secure cloud-based systems. We can replicate the office environment for all of colleagues, enabling them to work from home with the relevant IT and Data Protection measures in place.

We use outsourced third parties for normal and extraordinary business activities such as meter reading and industry data flow messaging. We are working with our external supply chain to ensure that they have suitable risk management strategies in place to handle the spread of Coronavirus.

98% of our customers use our online tariff and regularly communicate via their online account, our smartphone app and emails. As a result, we receive low call volumes into the office as our customers are accustomed with online communication and query resolution. Our staff are cross trained to answer queries and we can manage all query types via email or live chat. Our paper bill customers will be notified should there be a change to their usual service.

Due to the flexibility of the operating model we are able to scale up further resource if required and manage demand and supply, unless we experience especially high levels of sickness and absence or a dramatic increase in the volume of queries over a short period of time. 

Business Continuity Plan

We would like to reassure you that we are monitoring the guidelines set out by the government and checking updates from the industry and other sources to ensure that we are making efficient decisions in line with daily status updates.

We are working hard to ensure that our usual services are provided. We have developed a 3-stage strategy for continued services, detailed below. The Senior Management Team assembles daily to discuss, update and review our plans as and when new advice is released. We will adapt our strategy with any necessary changes and provide updates.

We are currently operating in Stage 1 ‘Business as Usual’. We will continue to publish our status via our website and social media sites should we have a change in our business continuity phase.

We understand the challenges our customer, partners and suppliers face as you take steps to operate your businesses whilst protecting your staff and customers, which is why we remain committed to meeting the developing needs of your businesses in any way we can.

If you have any further questions around Coronavirus and our services, please Contact Us

Our thoughts and best wishes are with all those personally affected by the Coronavirus.

In January 2020 Dyce Energy launches its business gas tariffs on UD Groups B2B energy hub.

The B2B energy hub provides TPI’s with the tools to gain live and cost-effective access to the utilities market. The cloud-based system compares prices across the industry, generates quotes, produces contracts and manages the sales journey.

Any existing Dyce Energy Partners will be able to start pricing immediately via the UD Group system. Any new Partners will need to contact Dyce Energy directly to undergo an application process to become a Partner.

If you are an existing or new Partner and have a query please Contact Us today, or simply Request a Meeting Online

Dyce Energy launched their new Partner Portal Platform in 2019 and after only 4 months we are pleased to provide a positive progress report.

We have almost 100% of our Partners using the new system and over 200+ login requests. Feedback received is positive around the speed of the system and it’s simple and easy to use functionalities.

Like all new launches we have had some delays and downtime, but we are pleased to see improvements in the service levels, and we would like to thank all our Partners for adapting to a new way of working.

We look forward to implementing our Road Map improvements for the system in 2020 and we will keep you up to date with New Feature Alerts and updates.

We are delighted to welcome our latest team member. Jacob Bollon will be helping us to strengthen our Partner relationships and ensure that we provide a first-class service to our customers and Partners. With a wealth of energy industry experience and a passion to provide the very best service Jacob is keen to meet all our Partners, new and existing, to listen to their needs and help their businesses grow.

“Jacob is a great addition to the Dyce Energy Team. We have over 150 Partners and the addition of Jacob allows us to focus on providing a better service. As we look to launch new products, system upgrades and tariffs it’s a perfect time to bring in a person who is dedicated to our Partner Network daily.

We try to employ people who match our company values and we feel Jacob has right attributes and ambition. After spending time working with our Partners over the last few years, listening to how they work and what suits them best, I confident that Jacob has the perfect skillset to help them understand our products and meet their business needs.” Sales Director Andrew Mead

If you would like to chat to us about becoming a Dyce Energy Partner then click the link below to speak to Jacob.

Book a Demo Online of our Partner Portal.

Thanks to feedback from our Partners and Customers we are pleased to have developed our systems to enable us to provide aggregated email notifications and additional users to an account.

Aggregated Emails

Customers and Partners have given us useful feedback that they have been receiving many of the same notifications for multi-site accounts. We understand the need to have separate bills and information, but with this came separate emails. Now, with our new upgrade, customers can select to have one email notification for bills and contract updates showing all sites and accounts*. This new feature means less clogging of your inbox and all your site information updates in one email.

Add Additional Users

In addition to our email aggregation update we have given customers the ability to add a second contact to their account. Often businesses want more than one person to receive emails notifications for bills, meter reads and more. This new functionality allows our Partners and Customers to continually keep control of their energy usage.

We would like to thank everyone for their feedback and we look forward to updating you with further improvements.

 

 

*If configured under one business name, speak to us about how to consolidate your notifications under one email.

On 1st October 2019, after several months of development, we are pleased to launch our new Partner Portal, a system dedicated to our Partners and their customers. The Partner Portal enables our Partners to access energy tariff’s, provide quotes and create contract documents with just a few simple clicks. The new system also has contract submission features and automatically sends any new energy meters for registration to Dyce Energy.

Partners can view their quotes, check their contract submission progress and raise queries online all in one simple, easy to use account area. By creating different roles and levels of access our Partners can also manage their sales teams and check their work online. To co-inside with our new system we have created some online tutorials to help our Partners move onto the new platform. ‘How to’ guides in the form of short videos are available to all our Partners.

“Our new Partner Portal gives our TPI Partners more control of their contract submissions and enables each Partner to save time completing forms and documents. With just a few clicks our Partners can follow the sale process from start to end and enjoy the benefit of auto fill and error checks. The new system also improves our sales processes and gives Dyce Energy a streamlined approach to providing energy contracts. With less human error and built in industry data we can ensure that we register meters with less delay. We are delighted to see a swift uptake with nearly half of our Partners signed up already. We have several improvements on our Road Map and we look forward to hearing your feedback in the months ahead.” Andrew Mead – Sales Director

To learn more Book a Demo Now with our Sales Team.